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Getting to Know Revolve Finance

Q.

We are a FinTech company that has partnered with Republic Bank of Chicago to provide you with a transparent, simple online bank account. Gone are the days of complaining about online services not being available on your bank account! It is our mission to streamline and simplify your every banking need.

Q.
  • Get paid up to 2 days early with direct deposit
  • Revolve Finance Visa® Debit Card – use anywhere Visa® is accepted
  • Protected by Visa® Zero Liability Policy
  • FDIC insured (covers up to $250,000 in deposits)
  • Mobile check load§
  • Optional overdraft protection
  • Mobile app
  • Online bill pay
  • Card freeze
  • Send money to a friend
  • Personalized SMS & email notificationsΔ
  • Tip calculation push notifications
  • Optional daily balance alerts
  • Free US-based Customer Support
  • Ability to use with third party payment services such as Apple Pay, Google Pay, PayPal, Samsung Pay, Venmo (subject to each platform’s terms and conditions)
Q.

Yes, there are certain fees for certain activities. Why? Well, because we need to pay the awesome individuals who work hard behind the scenes every day to help you experience better banking. Refer to the Accountholder Agreement for a detailed breakdown of fees.

Q.

When you open an account, you will receive a personalized Revolve Finance Visa® Debit Card. This card can be used anywhere Visa® is accepted – domestically and internationally!

Q.

You can withdraw cash from any ATM within the VISA® ReadyLink network which includes thousands of locations across the globe. You can easily find an ATM within this network on the mobile app or website.

Q.

The requirements are pretty basic. More than anything, we just want to verify you are you. No credit check and no hassle. In order to open an account you need:

  • To be 18 years old or older
  • A verifiable Social Security number or Matrícula Consular Card
  • An email address
  • A valid driver’s license or state-issued ID
Note: If you are using a Matrícula Consular Card to apply, you will need an alternate valid form of ID as well.
Q.

Once you open an account, it typically takes 10 business days or less to receive your personalized Revolve Finance Visa® Debit Card in the mail.

Managing My Account

Q.

It’s easy to activate your card and to set up your Personal Identification Number (PIN) to use your card as a debit. Simply log in to your account via the mobile banking app or website and follow the prompted steps. Or you can contact our Customer Support at (855) 587-7858 , and we’ll walk you through it.

Q.

Nothing is more frustrating than not being able to find your account numbers when you need them most. So we’ve made it easy to find them! Unlike other bank accounts you may have used in the past, you can access your account numbers in the mobile app or online. Once you log in, tap on “My Account”.

Q.

Since checks are quickly becoming a thing of the past, we do not offer checkbooks. However, we understand that some companies do not yet have online payment options. So if you need to pay a bill with a check (i.e. rent) our online Bill Pay services will allow you to do that. You just fill out a few key pieces of information, and we will take care of filling out and mailing the check to hit your payment deadlines. With online Bill Pay, you can schedule recurring payments, schedule future payments, and easily update any payments that are already scheduled.

Q.

To limit overhead costs, we do not have branches. However, you can easily load paper checks on the mobile app using the mobile check load§ feature. Take a couple quick pictures of your endorsed check, and your funds will be on their way to your account.

Q.

The choice is up to you! For a fee, your check funds can be made available instantly§ (subject to system limitations, of course). If you don’t need your funds right away, or you don’t want to pay a fee, then your funds will be available within 10 days (but typically sooner than the full 10 days).

Q.

No worries. It happens to all of us. On the Revolve Finance account log in page, click “Forgot username” to start the recovery process.

Q.

Just go to the account log in page and tap “Forgot password”.

Q.

Easily update your password via our website or mobile banking app. Go to “Settings” to change your password.

Q.

Good on you! It’s smart to stay informed with what’s going on in your account. Just sign in to your account and click on “Activity”. Then you’ll see your account activity, balance, and transactions.

Q.

Ah, you’ve seen our advertising! When you enroll in direct deposit, you can receive your paycheck up to 2 days early. To enroll in direct deposit, there is a quick form to fill out and provide to your payor. You can access this form in your account. Tap “My Account”, then “Direct Deposit Form”.

Note: It can take up to 2 pay cycles for your first direct deposit to be received.
Q.

Everyone manages their money differently, that’s why we provide you with the flexibility to choose which alerts you would like to receive and how you would like to receive them. You can adjust your alert preferences at any time by logging into your account and navigating to Settings Manage Alerts.

Note: There are some alerts that we are required to send you which we will typically send via email.

Security

Q.

Yes! With our partnership with Republic Bank of Chicago, your account is fully FDIC insured to protect you and your hard-earned money.

Q.

First things first – log in to your account and freeze your card. This will prevent future card transactions from going through. However, freezing your card does not freeze your account. So the next thing to do is call us immediately at (855) 587-7858 so we can take further action to protect your account.

Q.

Our Support Squad can help you dispute a transaction. When you reach out, we will need the following information (so be sure to have it handy):

  • Name of the merchant
  • Amount of the charge
  • Date of the transaction
Q.

The security of your personal information and finances is our #1 priority. We take multiple measures to ensure the safety of your account and your information. The first thing you will notice is our website is protected by Norton and McAfee® antivirus cyber security. In addition, we use Multi-Factor Authentication (this is the process where we will send you a text or email with a code) to validate your account and the devices you use to log in to your account.

Meet Revolve Finance
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Timing of direct deposit posting depends on when we get notice from the payor and may vary from deposit period to deposit period. Paychecks may be up to 2 days early and government benefits up to 4 days early with Direct Deposit to your Account.

Notify us immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

§Ingo Money® is a third party service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions and Privacy Policy. All checks are subject to approval for funding in Ingo Money’s sole discretion and unapproved checks will not be funded to your account. Fees and other limitations apply. Please review the terms and conditions of service for details.

Overdraft Protection is an optional service requiring accountholder activation and eligibility requirements. A fee of $15 applies to each overdraft we pay and may be imposed covering overdrafts created by recurring or one-time debit card transactions. We reserve the right to require immediate payment of each overdraft and overdraft fee. We pay overdrafts at our discretion and do not guarantee that we will always authorize and pay any type of transaction. Learn more about Overdraft Protection here.

Instant transfers are only available when sending money to another Revolve Finance account. Subject to system limitations, and standard account terms and conditions. $10 transfer minimum.

ΔStandard message rates may apply.

◊This is a third party service subject to third party service terms and conditions.

Banking services provided by Republic Bank of Chicago, Member FDIC. The Revolve Finance Visa® Debit Card is issued by Republic Bank of Chicago pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. You enter into the Accountholder Agreement and accept its terms when you deposit funds in your Account.

Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, social security number or country identification number, and other information that will allow us to identify you. We may also request a copy of your driver’s license or other documentation bearing your photo as verification of your identity.

Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Data rates may apply.

Revolve Finance may make phone calls or deliver SMS text messages to your phone number based on your account settings. To view details, please refer to the Phone Terms of Use and the SMS Terms of Use.

Revolve Finance is a financial technology company, not a bank. Banking services provided by Republic Bank of Chicago, Member FDIC.